michaelwmeissner

General Topics of all that is S

IVR Architecture in Telecommunication Applications.

Interactive Voice Response Systems or IVR’s have been used throughout industry for decades in order to preprocess and route calls efficiently. Streamlining customer care, enhancing customer service while reducing operational costs have always been goals if introducing IVR systems.

IVR systems, until the advent of online portals, have been the first impression, the first “voice” of the enterprises customer facing systems. Thus either causing frustration or delight with the customer.

Common are IVR in the preprocessing and queing of customer calls.

From September 2016 thru February 2016 Michael Meissner performed as Systems Architect to define and deploy an IVR application for General Communications Inc. to

Provides guidance & leadership to Network Analysts & Network Professionals

Creation, analysis, and troubleshooting of IVR call flows and their role in a complex multi-component environment through visualization and orchestration.

Designed and developed cross-functional, multi-platform Avaya Voice Portal for contact center ACD deployed in multi-site environment in Avaya and Cisco technologies

Experience in Avaya 1x, IVR, ACD Systems, CMS Feeds, CTI,

IVR Development/Maintenance/Administration
·         Experience in  Avaya Dialog Designer development environments.
·         Strong Experience with Avaya IVR Code flow
·         Experience in VXML

 

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michaelwmeissner

General Topics of all that is S

ethernautics

IT Solutions Architects and Cyber Security Engineering

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